Frequently Asked Questions
1.
2.
3.
4.
5.
6.
7.
8.
9.
1. What are the benefits of silk Comforters?
Please visit our Silk Benefits Page
|
2. Why should I choose a Silk comforter over a Down Comforter? There are many reasons for choosing silk comforters over down comforters.
|
|
3. What is the difference with Mulberry and Tussah silk fill?
Mulberry silk is farmed in Zhejiang Province of China, an area known for its fertile
soil and mild climate. Silkworms are fed with only mulberry leaves, therefore the
silk produced are very pure and naturally white in color. It is only through this
process the best silk can be produced by the silkworm, hence called Mulberry
Silk. Because of its purity, mulberry silk is very uniform in consistency and is not
processed before using in the comforter. It is thicker in diameter when
compared to Tussah or wild silk and will last for many years.
Tussah silk, a type of wild silk, is of lower quality even though it has all the
quality of silk. Unlike mulberry silk, the silk worms are not pampered and eat
anything available. For this reason the silk produced by these silk worms will vary
in color, ranging from light brown to dark gray. Tussah silk is usually processed
before using in the finished product. The process involves cleaning and bleaching
the silk floss.
Because of the higher quality of mulberry silk, the amount of labor involved in
raising mulberry silkworms and their strict diets, mulberry silk is higher in price.
We offer both Tussah and Mulberry silk options to cater to the different needs of
our customers.
Mulberry silk is farmed in Zhejiang Province of China, an area known for its fertile
soil and mild climate. Silkworms are fed with only mulberry leaves, therefore the
silk produced are very pure and naturally white in color. It is only through this
process the best silk can be produced by the silkworm, hence called Mulberry
Silk. Because of its purity, mulberry silk is very uniform in consistency and is not
processed before using in the comforter. It is thicker in diameter when
compared to Tussah or wild silk and will last for many years.
Tussah silk, a type of wild silk, is of lower quality even though it has all the
quality of silk. Unlike mulberry silk, the silk worms are not pampered and eat
anything available. For this reason the silk produced by these silk worms will vary
in color, ranging from light brown to dark gray. Tussah silk is usually processed
before using in the finished product. The process involves cleaning and bleaching
the silk floss.
Because of the higher quality of mulberry silk, the amount of labor involved in
raising mulberry silkworms and their strict diets, mulberry silk is higher in price.
We offer both Tussah and Mulberry silk options to cater to the different needs of
our customers.
4. How do I select the right comforter with the appropriate weight?
The weight you should select depending on where you live and the temperature.
We offer two different weight selections: Fall/Winter and Spring/Summer.
Since the weight of the silk comforter really depends on the heating condition of
your house, your room, your geographic location, and your level of comfort, we
recommend purchasing both weights of comforters so that you can interchange
them depending on the season, and use them in combination during extra cold
weather.
The weight you should select depending on where you live and the temperature.
We offer two different weight selections: Fall/Winter and Spring/Summer.
Since the weight of the silk comforter really depends on the heating condition of
your house, your room, your geographic location, and your level of comfort, we
recommend purchasing both weights of comforters so that you can interchange
them depending on the season, and use them in combination during extra cold
weather.
5. Why don’t you offer heavy weight comforters for extremely cold
weathers?
Instead of offering a heavy weight comforter that you can use only during
extreme cold weather, we offer two different weights of comforters to allow you
the flexibility to combine both into one during extremely cold weathers.
weathers?
Instead of offering a heavy weight comforter that you can use only during
extreme cold weather, we offer two different weights of comforters to allow you
the flexibility to combine both into one during extremely cold weathers.
6. How are silk comforters made?
Silk comforters are filled with layers of silk floss. Silk floss is obtained from
silkworm cocoons that are softened in water, and manually hand stretched into
thin layers, which are then placed on top of each other to form the comforter
batting. Each comforter consists of roughly 3000 cocoons for each 1kg of
weight.
The outer shell of a silk comforter is made from 100% cotton fabric. We
choose to use 100% cotton because cotton is another natural material that
blends very well with the silk floss inside. In addition, it is very practical and
economical for everyday use.
Silk comforters are filled with layers of silk floss. Silk floss is obtained from
silkworm cocoons that are softened in water, and manually hand stretched into
thin layers, which are then placed on top of each other to form the comforter
batting. Each comforter consists of roughly 3000 cocoons for each 1kg of
weight.
The outer shell of a silk comforter is made from 100% cotton fabric. We
choose to use 100% cotton because cotton is another natural material that
blends very well with the silk floss inside. In addition, it is very practical and
economical for everyday use.
7. What is the care instruction for SilkSation silk comforters?
Silk comforters are the easiest to maintain comforters on the market. With
property usage, no washing or dry cleaning is required, mostly due to silk’s
nature of being mildew and mold resistant. Proper usage implies using a
duvet cover at all times to protect the silk comforter, so only cleaning of the
duvet cover is necessary. However, if you really need to clean the silk
comforter for whatever reason, then either spot cleaning by hand, or machine
washing using the gentle cycle and mild soap is recommended. Either line dry
or tumble dry at low temperature. Use an extra large capacity washer and
dryer.
Please note that frequent washing may damage the layering system of the silk
comforter, so it is not recommended to wash the silk comforter unless it is
absolutely necessary.
Silk comforters are the easiest to maintain comforters on the market. With
property usage, no washing or dry cleaning is required, mostly due to silk’s
nature of being mildew and mold resistant. Proper usage implies using a
duvet cover at all times to protect the silk comforter, so only cleaning of the
duvet cover is necessary. However, if you really need to clean the silk
comforter for whatever reason, then either spot cleaning by hand, or machine
washing using the gentle cycle and mild soap is recommended. Either line dry
or tumble dry at low temperature. Use an extra large capacity washer and
dryer.
Please note that frequent washing may damage the layering system of the silk
comforter, so it is not recommended to wash the silk comforter unless it is
absolutely necessary.
8. What is your return policy?
Please examine all products upon receipt and notify us immediately upon
product delivery of damaged merchandise. Damaged items will be replaced
with an identical item at no cost to the customer.
We have a 30-day return policy. Within 30 days of delivery, if you are not
happy with our product, SilkSation.com will refund your money, less the actual
shipping cost. For health and hygiene reasons, only new and unused
products in their original packaging are accepted for returns.
A Return Authorization Code (RAC) is required for all returns. To obtain a
RAC and the return address, please send us an email with your contact
information, original order information, and reason for the return. Please note
that refunds can be given only if the product is in its original packaging, with
its original tags, and in unused condition.
Return Authorization Codes expire 14 days after they are issued, so please
send your return item immediately to the address provided after
arrangements have been made with SilkSation. We recommend using a
shipping method that provides tracking so that you can check the status of
your return. Please allow at least 10 business days from receipt of return for
credits to be issued.
Customers are responsible for securely shipping and insuring products being
returned.
Please examine all products upon receipt and notify us immediately upon
product delivery of damaged merchandise. Damaged items will be replaced
with an identical item at no cost to the customer.
We have a 30-day return policy. Within 30 days of delivery, if you are not
happy with our product, SilkSation.com will refund your money, less the actual
shipping cost. For health and hygiene reasons, only new and unused
products in their original packaging are accepted for returns.
A Return Authorization Code (RAC) is required for all returns. To obtain a
RAC and the return address, please send us an email with your contact
information, original order information, and reason for the return. Please note
that refunds can be given only if the product is in its original packaging, with
its original tags, and in unused condition.
Return Authorization Codes expire 14 days after they are issued, so please
send your return item immediately to the address provided after
arrangements have been made with SilkSation. We recommend using a
shipping method that provides tracking so that you can check the status of
your return. Please allow at least 10 business days from receipt of return for
credits to be issued.
Customers are responsible for securely shipping and insuring products being
returned.
9. What are the shipping rates?
Please click here for shipping rates.
Please click here for shipping rates.
| About Us | Products | Privacy Notice | FAQ | Contact Us | Wholesale Opportunity Affiliate Program/Link Exchange| Recommended Links | Join Mailing Lists |